Customer Care Specialist

Tool King is a major online retailer based in Lakewood and is seeking a great person to join our online customer service team. Our offices are located near 6th and Simms in Lakewood.

Primary Responsibilities of Customer Care Specialist:

• Answer inbound calls
• Respond to e-mail inquiries/process helpdesk tickets
• Process orders, exchanges and returns
• Miscellaneous administrative duties

With lots of opportunities for rapid promotion, this position is ideal for motivated individuals!

Required Skills/Experience:

• 2+ years experience in customer service/phone sales
• Excellent communication skills
• Familiarity with online sales 
• Strong computer, internet & typing skills
• Availabile Monday through Friday between 7:00 a.m. and 6:00 p.m. (possible overtime as necessary.)
• Comfortable working in a fast-paced, detail-oriented team environment. Able to work under pressure
• Able to pass drug test and/or background check

Benefits include:

• Health, Dental, Vision, 401K & other optional benefits
• Employee Discount
• Flexible Hours & Paid Vacation